What is your return and exchange policy?

If you are not satisfied with your purchase you can return your goods. Please contact us via info@runawayretail.com with the proof of purchase and reason for return within 7 days of delivery. The goods need to be in perfect condition and original packaging for re sale. 

Please post back your items within 14 days, including your name and return code within the parcel.

Please note you will need to pay the return shipment unless the goods are faulty. 

Do you return sale items?

Unfortunately, we do not return items purchased in the sale – only full price items.

When will my order be processed?

We aim to process all orders within 48 hours of purchase.

What are the shipment costs?

Orders over £40 to UK address includes free shipment.

£3.95 UK standard Royal Mail delivery (2-5 days).

£9.95 Europe standard delivery (4-6 days).

I have a discount code, how can I use it?

Key in the discount code at the field “Discount Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the discount code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

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